SolYachtRentals Inc. - Clear terms for your peace of mind
At SolYachtRentals Inc., we understand that plans can change. Our refund policy is designed to be fair to both our clients and our business operations while ensuring the highest level of service. This policy applies to all yacht charter bookings made through our company.
This policy is effective as of the booking confirmation date and applies to all reservations made with SolYachtRentals Inc.
| Cancellation Period | Refund Amount | Processing Fee |
|---|---|---|
| 30+ days before charter | 90% refund | 10% administrative fee |
| 15-29 days before charter | 75% refund | 25% cancellation fee |
| 7-14 days before charter | 50% refund | 50% cancellation fee |
| 3-6 days before charter | 25% refund | 75% cancellation fee |
| Less than 72 hours | No refund | 100% forfeiture |
All refunds are processed back to the original payment method within 5-10 business days after cancellation approval.
Your safety is our top priority. Weather-related cancellations are handled with full consideration for guest safety and satisfaction.
We monitor weather conditions closely and will contact you 24-48 hours before your charter if conditions may affect your trip. Our experienced captains make final safety decisions on charter day.
We understand that unexpected medical situations can arise. Our policy provides reasonable accommodations for documented medical emergencies.
Medical emergency cancellations with proper documentation receive 85% refund regardless of cancellation timing. Submit documentation within 48 hours of cancellation for expedited processing.
Follow these simple steps to process your cancellation and refund request:
Email us at [email protected] or call +1 604-264-6465 with your booking reference number.
Include your booking confirmation, reason for cancellation, and any supporting documentation if applicable.
We'll send you a cancellation confirmation within 24 hours with refund details and processing VAtBSQBVCM.
Refunds are processed within 5-10 business days back to your original payment method.
We strongly recommend purchasing travel insurance to protect your investment in case of unforeseen circumstances beyond our cancellation policy coverage.
Travel insurance should be purchased within 14 days of your initial booking for maximum coverage benefits.
Guests who fail to appear for their scheduled charter without prior notice are subject to our no-show policy.
+1 604-264-6465
1200 W 73rd Ave #1100
Vancouver, BC V6P 6G5
Our customer service team is available Monday-Sunday, 8:00 AM - 8:00 PM PST to assist with cancellations and refund requests.
This refund policy is subject to change without notice. The most current version is always available on our website. By booking with SolYachtRentals Inc., you agree to these terms and conditions. This policy is governed by the laws of British Columbia, Canada.
